Roku is the most preferred choice for online streaming. The device lives up to the customer’s expectations by delivering them the best quality services.
Roku delivers excellent performance with minimum chances of an error occurrence. However, being a part of technology, there are certain technical glitches which may occur. One of the most common glitches is Roku Screen Freezing issue. Fortunately, Roku Phone Number Customer Service is always there to help the users to fix the problem.
Factory reset the Device
Screen freezing error does not let the users play videos using the Roku device as the screen gets stuck in between. The best way to fix this problem can be the factory reset. Yes! You can reset your device to its factory settings and fix this error. To reset your device: Go to the Settings>> Systems>> Advanced Settings>>Factory Reset.
When you reset your device, it will delete all the modifications that you have made in your device after buying it.
Update the Roku Software
Screen freezing issues may even occur if your device is outdated. So, update the software. Here are the steps to follow:
On your Roku remote, press the home button.
Open Settings.
Choose ‘System’ and then ‘System Update’.
Now, on the system update screen, you can check the details of software updates.
Click ‘Check Now’ to start the software update. If an update is available then your Roku device will inform you about the update and start installing it automatically on your device. All you need to do is wait until the update process gets completed.
Once the software update process is completed your Roku device will restart to make the changes.
Now, you can again continue to watch online shows without any freezing screen issue. But, if the problem still exists, you need to contact the experts at Roku Customer Support for the help. Only the expert can help you to identify the root cause of the freezing screen issue and fix the error.